FAQ

Frequently Asked Questions

About Advanced:	About Advanced-Online
Ordering:	How does the shopping cart work? How can I change my order? Is there a cost break if I order in bulk? What happens when an item is on backorder? How do I check the status of my order? What is your return policy?
Security:	Are all the transactions on secure and safe?
Shipping:	Where are the products shipped from? How long does it take to receive my order? Do you ship to P.O. boxes?
Payment:	What credit cards do you accept?
Merchandise:	How do new items get selected for the store?
Help:	I am getting an error message - what do I do?
Customer Service:	How do I contact customer service at Advanced-Online?
Contact Us:	I have a question, who may I talk to?
Speciality Orders:	How do I order Custom Orders?


	About Advanced-Online Advanced-Online is the vendor that produces, stores and ships all site products. Additionally, Advanced-Online also produced the Web site based on our guidelines. works in conjunction with Advanced-Online to determine what items should be available on their site. We are very pleased to be working with Advanced-Online because of their high standard of quality products and superior customer service balanced with a focus on cost effectiveness. Return to top

	How does the shopping cart work? Just as in a physical store, your shopping cart holds items until you are ready to check out. From your shopping cart you can: Proceed to check out Continue shopping You can always return to your cart by clicking the "shopping cart" button found in the navigation bar. Return to top

	How can I change my order? If you click on the shopping cart, you can remove any item from your Shopping Cart that you no longer wish to purchase. Select the item or items that you would like to remove from your shopping cart, then click the "Submit Change" button and the item will be removed. Return to top

	Is there a cost break if I order in bulk? Please contact Advanced-Online Customer Service for volume pricing discounts at 1-877-471-5410. Business Hours: M - F, 7:30 am - 5:30 pm Central Return to top

	What happens when an item is on backorder? If an item is on backorder, you will receive a call from Advanced-Online Customer Service the same day you place your order. Our customer service representative will work with you on your timing needs. Return to top

	How do I check the status of my order? Click on the "Order Status" button, type in your order number from your online confirmation and click "Submit". If you do not know your order number, click on "Order History" and then click on the order number you wish to track or review. If your order has shipped, you will have received an e-mail confirming shipment with a link for tracking that can be used to quickly track your package. Return to top

	What is your return policy? All goods must be returned within 30 days from the date of shipment. Any promotional product may be returned without a restocking fee. Customized items may be returned within 30 days ONLY if they are defective. Customized goods are normally those items that have required special custom personalization or imprinting. Please contact Advanced-Online Customer Service at 1-877-471-5410 to receive a return authorization number. If there is a problem with the product, Advanced will replace the product at no cost to you. If you need to return a product for another reason, Advanced will accept promotional products (if returned in the same condition sent to you) with no restocking fee, but you will still be liable for shipping charges. Non-promotional products will have a 15% or $15.00 restocking charge, whichever is greater. Return to top

	Are all the transactions on secure and safe? All transactions are processed securely using 128-bit encryption. Credit cards are processed via a non-http secure socket also using 128-bit encryption. Return to top

	Where are the products shipped from? Advanced-Online is the vendor that produces, stores and ships all of the products. They ship all of our merchandise from Dallas, TX. Return to top

	How long does it take to receive my order? UPS Ground (3-5 business days) FedEx Priority Overnight (arrives by 10:30am the following day) FedEx Standard Overnight (arrives by 3:00pm the following day) FedEx 2 day (arrives by 4:30pm the 2nd day) FedEx Express Saver (arrives by 5:00pm the 3rd day) will provide the ship date of your order on the shopping cart page. Return to top

	Do you ship to P.O. boxes? Advanced-Online does not deliver to P.O. Boxes; please contact Advanced-Online customer service for special delivery requirements. Return to top

	What credit cards do you accept? We accept Visa, Mastercard and American Express. Return to top

	How do new items get selected for the store? There are four key factors that we use to justify the addition of an item. Do we really think that it could be a hot seller? Can it be produced at a reasonable cost to the buyer? Does it fit with the look and feel of ? In the case that the product doesn't sell, would it be too much of a financial liability? Return to top

	I am getting an error message - what do I do? Please send an e-mail to CustomerService@advanced-online.com and specify the error message you received, what browser you are using and at what point in your shopping experience you received the message. Return to top

	How do I contact Customer Service at Advanced-Online? is committed to providing the highest quality of customer service. Please contact Advanced-Online Customer Service with any comments or service needs that you may have regarding an order via e-mail at CustomerService@advanced-online.com or by phone at 1-877-471-5410. Hours of operation are 7:30 am to 5:30 pm CST Monday through Friday. If you have merchandise suggestions for the Site or you would like to share your comments regarding Advanced-Online, please contact customer service via e-mail at customerservice@advanced-online.com or by phone at 1-877-471-5410. Return to top

	I have a question, who may I talk to? If you would like to speak to an Advanced-Online representative, please contact Advanced-Online Customer Service at 1-877-471-5410. If you would prefer to contact your liaison, please contact via e-mail at or by phone at . Return to top

	How do I order Custom Orders? If you are working on a companywide or department event or project and would like to order a custom item that is not presently available at , please contact Customer Service via e-mail at CustomerService@advanced-online.com or by phone at 1-877-471-5410 and an Account Manager will help you find any item you need. Return to top